Terms of Service

Last updated: February 18, 2026

Agreement to Terms

Welcome to Citron Society Management System. These Terms of Service ("Terms") govern your access to and use of our society management application, website, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE

Acceptance of Terms

By creating an account or using the Service, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You are at least 18 years old or have parental/guardian consent
  • You have the authority to enter into this agreement
  • You will comply with all applicable laws and regulations
User Accounts and Registration

Account Creation

To use certain features of the Service, you must register for an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

Account Types and Roles

  • Super Admin: Full system access and management capabilities
  • Admin: Society-level management and oversight
  • Committee Member: Committee functions and resident management
  • Resident: Access to personal information and society communications

Account Verification

New accounts may require verification by society administrators. We reserve the right to refuse registration or suspend accounts that do not meet verification requirements.

Acceptable Use Policy

When using the Service, you agree to:

  • Use the Service only for lawful purposes and in accordance with these Terms
  • Respect the privacy and rights of other users
  • Provide accurate information when submitting complaints, suggestions, or requests
  • Use proper language and maintain professional conduct in all communications
  • Follow society rules, regulations, and bylaws
  • Pay required fees and dues in a timely manner
  • Attend required meetings when notified

You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or inappropriate content
  • Harass, abuse, or threaten other users
  • Impersonate another person or entity
  • Attempt to gain unauthorized access to the Service or other accounts
  • Interfere with the proper functioning of the Service
  • Upload viruses, malware, or malicious code
  • Use automated systems (bots, scrapers) without authorization
  • Reverse engineer or attempt to extract source code
  • Share your account credentials with others
Service Features and Functionality

The Service provides various features including but not limited to:

  • User profile management
  • Resident and unit management
  • Complaint submission and tracking
  • Suggestion submission and voting
  • Announcement distribution
  • Document management
  • Payment tracking and invoicing
  • Meeting scheduling and attendance
  • Visitor management
  • Maintenance request handling

We reserve the right to modify, suspend, or discontinue any feature or functionality at any time without prior notice.

Fees and Payments

Use of the Service may be subject to fees determined by your society administration. By using the Service, you agree to:

  • Pay all applicable fees as determined by your society
  • Provide accurate billing information
  • Authorize charges to your selected payment method
  • Pay any applicable taxes
  • Address any payment disputes according to your society's policies

Late payments may result in penalties, service restrictions, or account suspension as determined by your society's bylaws.

Intellectual Property Rights

Our Property

The Service and its entire contents, features, and functionality (including but not limited to information, software, text, displays, images, video, and audio) are owned by Citron Society Management System, its licensors, or other content providers and are protected by copyright, trademark, and other intellectual property laws.

Your Content

When you submit content to the Service (complaints, suggestions, comments, documents), you retain ownership of your content but grant us a license to:

  • Use, display, and distribute your content within the Service
  • Share your content with relevant society members and administrators
  • Store and backup your content
  • Analyze content to improve the Service

Restrictions

You may not:

  • Copy, modify, or distribute any part of the Service
  • Remove copyright or proprietary notices
  • Use our trademarks without permission
  • Create derivative works
Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you also agree to the terms of our Privacy Policy.

Termination

Termination by You

You may stop using the Service at any time. To delete your account, please contact your society administrator or our support team.

Termination by Us

We may suspend or terminate your account and access to the Service if:

  • You violate these Terms
  • You engage in fraudulent or illegal activities
  • Your account remains inactive for an extended period
  • Termination is required by law
  • Your society membership ends

Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may retain certain information as required by law or for legitimate business purposes. Provisions of these Terms that should survive termination will remain in effect.

Disclaimers and Limitations

IMPORTANT DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

No Warranties

We do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service will meet your requirements

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Indemnification

You agree to indemnify, defend, and hold harmless Citron Society Management System, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with:

  • Your access to or use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your content or conduct on the Service
Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact us first to attempt to resolve it informally. We're committed to working with you in good faith to resolve any issues.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the service is provided, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last updated" date
  • Sending notification through the Service or via email

Your continued use of the Service after any changes constitutes acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service.

Contact Information

If you have any questions about these Terms, please contact us:

Citron Society Management System

Email: contact@citronsociety.in

Phone: +91 9673639643

Address: Citron Society, Phase 2, Society Office, Kesnand Road, Wagholi, Pune

By using Citron Society Management System, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.