Privacy Policy

Last updated: February 18, 2026

Introduction

Welcome to Citron Society Management System. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our society management application.

By using our application, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the application.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the application, including:

Name and contact information (email address, phone number)
Residential unit information
Account credentials (username, password)
Profile information and preferences
Payment information for maintenance and fees

Automatically Collected Information

When you use our application, we automatically collect certain information, including:

Log and usage data (access times, pages viewed, IP address)
Device information (device type, operating system, browser type)
Location data (if you grant permission)
Cookies and similar tracking technologies

Information from Society Activities

Complaints and suggestions submitted
Announcements and communications
Attendance records for meetings and events
Voting records for society decisions
Maintenance request history

How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account
To facilitate society management operations
To process payments and maintain financial records
To send administrative information, updates, and notifications
To respond to your inquiries and provide customer support
To manage complaints, suggestions, and service requests
To improve our application and user experience
To monitor and analyze usage patterns and trends
To ensure security and prevent fraud
To comply with legal obligations

How We Share Your Information

We may share your information in the following situations:

Within Your Society: Information is shared with society administrators, committee members, and residents as necessary for society management purposes
Service Providers: We may share data with third-party service providers who perform services on our behalf (payment processors, hosting providers, etc.)
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
With Your Consent: We may share information for any other purpose with your explicit consent

Note: We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure data storage and backup procedures
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Restriction: Request restriction of processing your information
Portability: Request transfer of your information to another service
Objection: Object to our processing of your information
Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided in the Contact section below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors we consider when determining retention periods include:

Legal and regulatory requirements
Contractual obligations
Society management record-keeping needs
Potential legal claims

Children's Privacy

Our application is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Citron Society Management System

Email: contact@citronsociety.in

Phone: +91 9673639643

Address: Citron Society, Phase 2, Society Office, Kesnand Road, Wagholi, Pune

For specific privacy-related requests, please include "Privacy Request" in your subject line.